Privacy Policy

1. Introduction

Welcome to ZippKart Pro Networks ("ZippKart Pro," "we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics and delivery services, mobile applications, and website (collectively, the "Services").

Our Privacy Promise: We do not share, sell, or rent your personal data to anyone. Your information is stored securely on our servers and remains strictly confidential. After one month, your data is archived and no longer accessible through our active database.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including but not limited to:

• Account Information: Name, email address, phone number, date of birth, gender, and password
• Profile Information: Profile picture, delivery addresses, and preferences
• Identity Verification: Government-issued ID, KYC documents for riders and store partners
• Payment Information: Payment methods, billing address, and transaction history
• Communication Data: Information from your communications with us, including customer support inquiries

2.2 Location Information

When you use our Services, we collect location information to enable delivery services, track orders in real-time, and provide location-based features. This includes:

• Precise geolocation data (with your consent)
• Delivery and pickup addresses
• Route and delivery tracking information for riders

2.3 Device and Usage Information

We automatically collect information about your device and how you interact with our Services:

• Device type, operating system, and mobile network information
• IP address, browser type, and device identifiers
• App usage data, features used, and interaction patterns
• Log data, including access times, pages viewed, and app crashes

2.4 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and preferences. You can control cookies through your browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our logistics and delivery services
• Order Processing: To process orders, manage deliveries, and facilitate payments
• Communication: To send you confirmations, updates, notifications, and customer support responses
• Personalization: To personalize your experience and provide tailored recommendations
• Safety and Security: To verify identity, prevent fraud, and ensure platform safety
• Analytics: To analyze usage patterns, optimize performance, and improve user experience
• Marketing: To send promotional materials and updates (with your consent)
• Legal Compliance: To comply with legal obligations and enforce our terms of service

4. Information Sharing and Disclosure

We do not share, sell, or rent your personal information to anyone. Your data is stored securely on our servers and remains strictly confidential. We are committed to keeping your information private and never disclosing it to third parties, partners, or external organizations.

4.1 No Data Sharing

We never share your personal information with:

• Third-party service providers
• Business partners or affiliates
• Advertisers or marketing companies
• Data brokers or analytics companies
• Social media platforms
• Any other external parties

Your data stays with us and is used exclusively to provide you with our services.

4.2 Legal Requirements Only

The only exception to our no-sharing policy is when we are legally required to disclose information by law, court order, or governmental authority. Even in such cases, we will only disclose the minimum information necessary to comply with legal obligations.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Archival Policy: After one (1) month from the date of collection or last activity, your data is automatically archived and moved to secure offline storage. Archived data is no longer accessible through our active database systems and cannot be accessed for operational purposes.

Archived data is retained only for legal compliance, dispute resolution, and regulatory requirements. You may request access to or deletion of your archived data by contacting us at [email protected].

When we no longer need your information for any purpose, including legal requirements, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Opt-Out: You can opt-out of marketing communications at any time
• Location Services: You can disable location tracking through your device settings
• Data Portability: You can request a copy of your data in a portable format

To exercise these rights, please contact us at [email protected].

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

We value your privacy and are committed to addressing any questions or concerns you may have about how we handle your personal information. Our team is here to help you understand and exercise your privacy rights.